Head Office Vacancies

Hours: Monday to Friday, 9am – 5.30pm

Key Responsibilities

As a Web Developer, you will be responsible for the development of existing and future products, focusing on innovating and commercialising new concepts and providing technical support for existing and new products.

Competencies Required

• 4+ years’ experience developing web based applications
• In depth knowledge of Object Oriented PHP
• Demostrable experience working with MVC frameworks, ideally Laravel
• Working with relational databases such as MySQL
• Experience with JavaScript and front end frameworks, preferably Vue
• Proficient in HTML5, CSS3 and SASS
• Consuming 3rd party API’s and integrating with payment gateways

Confident working with version control, we use GIT and Bitbucket

Competencies (desirable)

• Experience of TDD
• Knowledge of cloud services like Digital Ocean
• Linux server administration
• Experience working in an Agile environment

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

JOB DESCRIPTION 
Job Title : Senior Business Travel Consultant 
Department : Hays Travel For Business 
Reporting To : Reservations Manager 
Location : Head Office 
Working Hours : 37.5 hours Mon – Fri 9.00am -17.30pm 
 
 
 Role Summary 
This role will involve working on a number of high profile accounts using our GDS, Gaileo, as well as other travel booking and back office systems.  You will be required to support junior members of staff and senior managers to deliver exceptional customer service to our clients.  A full understanding of fares, fare rules, nett fares and fare builds is essential.  You will offer the best value travel options and have an understanding of the business travel market as well as ensuring customer travel policy compliance is adhered to. 
 
Main Responsibilities 
 Delivering exceptional Customer Service to all clients and colleagues.  Fulfilling booking requests for flights, hotels, car hire, visas etc for European and International trips.  Following our quality control measures on all bookings.  Meet individual and team KPI’s and work as part of a team, meeting agreed customer service levels   Be a part of our disaster recovery team if/when needed 
 
 
PERSON SPECIFICATION 
Qualities Essential Desirable Qualifications & Experience  Previous GDS Experience, Preferably Galileo  Experience of working in a fast paced environment 
 
  Worked as a Senior Travel Consultant for at least 3-5 years 
 
 
Customer Service  Proven record of delivery exceptional customer service. 
 
 
Skills  Excellent organisational skills  Problem solving skills with a can do attitude.  Excellent communication skills  Attention to detail and high levels of accuracy  Strong administration skills with excellent demonstration of effective time management.  Ability to use initiative  
 
 
 
 
Team Work  Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team 
 
   
Communication  Excellent verbal and written communication skills  Ability to liaise with staff at all levels  Effective motivational skills and the ability to remain positive and professional at all times  Demonstrates excellent listening skills 
 
 
Problem Solving& Crisis Management 
 Ability to asses and find resolution mutually agreeable to both client and business. 
 
 
Values  Commitment to contribute to the continual development of the team.  Takes ownership and responsibility for the performance of themselves.  Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard 
 
 
General To undertake any other duties that fall into the job criteria 
 To conform with all company policies and procedures including Health & Safety  To treat all employees, customers and suppliers with dignity and respect  This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved 

Overview

This is an exciting opportunity to work as part of our Digital Sales team that is rapidly expanding with exceptional sales leads. You will have direct access to engage with our online customers who have submitted an email enquiry, whilst working in a buzzing & highly motivational sales environment. In return you will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme.

Role Summary

As a Contact Centre Consultant you will be passionate about finding every customer their ideal holiday. You will offer exceptional customer service, making each customer feel special whilst also maintaining focus on your individual sales target. In return you will have access to unlimited earning potential through available bonus schemes.

Main Responsibilities
 

• Identify, meet and exceed customers needs and expectations following sales structure
• Handle incoming Email enquiries from online customers
• Adhere to company policies and procedures
• To achieve individual performance targets and sales objectives
• Follow up on sales activity by accurately entering data onto the systems
• Assist with lead monitoring and providing constructive feedback

Working Hours 37.5 per week (Monday – Friday, 8.00am – 9.00pm, Saturday –Sunday, 9.00am -6.00pm on a rota basis, including evenings & weekends)

Hours: 37.5 per week (Monday – Friday, 8.00am – 9.00pm, Saturday –Sunday, 9.00am -6.00pm on a rota basis, including evenings & weekends)

Role Summary

As a Social Media Sales Consultant you will get the opportunity to fulfil customer enquires generated by our amazing Social Media deals. You will showcase exceptional customer service using both your own personality and our company ethos to provide our customers with a unique and hassle free booking experience. In return you will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme. And remember not every job comes with bag full of emoji’s!

Key Responsibilities

• Engage and respond to customer comments on social media channels.
• Identify, meet and exceed customers’ needs within direct message platforms.
• Build rapport with customers to gain trust and commitment.
• Follow up on sales activity by accurately entering data onto the systems.
• To achieve individual performance targets and sales objectives
• Assist with lead monitoring and providing constructive feedback 
• Adhere to company policies and procedures

Competencies Required

• Excellent organisational skills
• The ability to negotiate and achieve desired outcomes.
• Appropriately assertive with a wide range of people
• Attention to detail and high levels of accuracy
• Strong administration skills with excellent time management skills

Qualifications / Experience Required

•          Customer service & direct sales experience
•          Experience of working in a targeted environment with a proven sales record
•          Extensive personal travel experience
•          Excellent travel product knowledge

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

This is an exciting opportunity to work as part of our Digital Sales team that is rapidly expanding with exceptional sales leads. You will have direct access to engage with our customers online, countless sales leads through our Live Chat system, whilst working in a buzzing & highly motivational sales environment. In return you will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme.

Role Summary

As a Contact Centre Consultant you will be passionate about finding every customer their ideal holiday. You will offer exceptional customer service, making each customer feel special whilst also maintaining focus on your individual sales target. In return you will have access to unlimited earning potential through available bonus schemes.

Main Responsibilities
 

• Identify, meet and exceed customers needs and expectations following sales structure
• Handle incoming Live Chats
• Pro-actively communicate with customers during their online journey
• Adhere to company policies and procedures
• To achieve individual performance targets and sales objectives
• Follow up on sales activity by accurately entering data onto the systems
• Assist with lead monitoring and providing constructive feedback

Working Hours 37.5 per week (Monday – Friday, 8.00am – 9.00pm, Saturday –Sunday, 9.00am -6.00pm on a rota basis, including evenings & weekends)

Hours: 37.5 hours per week

Role Summary

Agent Support is an operational team which receives incoming calls from agents, overseas suppliers, customers needing assistance in resort and other head office teams. In this role you will handle high volumes of incoming calls, emails and live chat enquiries, ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Key Responsibilities

• Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers
• General booking questions (can you travel alone under 18yrs, do you need to be a UK citizen, a question relating to accommodation not covered in description etc.)
• Booking Failures HTOL, Hays Beds, Hays Transfers
• Adding special request/special assistance
• Booking amendments HTOL, Hays Beds, Hays Transfers
• Booking Cancellations HTOL, Hays Beds, Hays Transfers
• Documentation requests
• Airport and In-resort calls
• HTOL Price matches
• 24hr emergency assistance (on call scheduling manned by management team)

Competencies Required

• Good organisational skills and attention to detail
• Good understanding of in-house products and our suppliers
• Good understanding of in-house and external supplier systems
• Attention to detail and high levels of accuracy
• Ability to gain knowledge and use systems as needed for varying aspects of role

Qualifications / Experience Required

• Experience of working in a fast paced service role

• Previous travel industry experience is preferred but not essential

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hours: 37.5

Role Summary:

The HTOL customer relations department is here to resolve all customer complaints satisfactorily ensuring that the customers continue to have a positive opinion of Hays Tour Operating and Hays Products. We also aim to ensure that the customer would continue to book with Hays Tour Operating/Products and recommend us to others.

Key Responsibilities:

· Dealing with written complaints from clients from various divisions within the company.

· Ensuring documentation relating to complaints is recorded, maintained and up to date.

· Keep clients/branches informed of the progress of their complaint by both verbal and written communication.

· Liaising with our suppliers regarding complaints and queries.

· Ensuring we receive documentation within the given time-scales from the relevant parties involved.

· Liaising with ABTA & Legal Representatives.

· Producing relevant reports for management.

Competencies Required:

• Excellent communication Skills
• Well organised
• Computer Literate
• Ability to act on own initiative and prioritise own workload as well as working in a team
• Flexibility to suit need of the business
• Excellent accuracy skills and attention to detail
• Ability to work to tight deadlines
• Confidence, drive and enthusiasm

General:

· To undertake any other duties that may fall into the job criteria

· To conform with all company policies and procedures including Health and Safety

· To treat all employees, customer and suppliers with dignity and respect

· This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hours: 37.5 hours per week working on a rota basis 

Role Summary

In this role you will provide flight itineraries to a variety of customers. You will use your product knowledge and provide excellent customer service to organise air travel arrangements via Galileo GDS. Dealing directly with our own agents we provide a support function to all our sales division who rely heavily on our expertise.

Key Responsibilities

• Working on Galileo GDS system to create and tailor make flight itineraries via calls and e-mails
• Respond and action any changes requested for an existing itinerary within given timescales
• Handling agent queries with regards to airline reservations
• Complete airline ticketing in Galileo GDS accurately and efficiently
• Dealing directly with the airlines if a problem arises to achieve a preferred outcome
• The ability to read and understand the airlines contracts and terms and conditions
• Ensure the Customer Excellence process and procedures are followed at all times

Competencies Required

• Excellent organisational skills
• Attention to detail and high levels of accuracy
• Ability to identify a problem and take ownership until resolved

Qualifications / Experience Required

• Experience of working with airline contracted fares
• Previous customer service experience
• Previous experience working within a fast paced environment to tight deadlines and targets
• Worked within a travel sales environment

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Full time 37.5 Hours on a rota basis.

We also have Evening and Weekend work available between the hours of (5pm to 8pm Mon-Fri, 9-6 Sat and 10-6 Sunday)

Candidates would need to work a minimum of 21hrs.

Role Summary
This is an exciting opportunity within an expanding and dynamic department for a motivated, sales driven individual looking to work within the Hays Tour Operation. Dealing with our own agents the sales team focus on selling tailor made holidays and delivering first class customer service.

Main Responsibilities
Creating and selling tailor-made travel packages.
Delivering a first class customer service experience to all customers, obtaining repeat business.
Ability to work towards individual and team sales targets.
Good accuracy and numerical skills.
Attending training workshops and supplier visits, including overseas educational visits.

PERSON SPECIFICATION 

Qualifications & Experience
Previous sales experience with proven track record

Customer Service
Deliver exceptional customer service to all people

Skills
Excellent organisational skills
Attention to detail and high levels of accuracy
Strong administration skills with excellent time management skills

Team Work
Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds

Communication
Excellent verbal and written communication skills
Ability to liaise with staff at all levels
Effective motivational skills and the ability to remain positive and professional at all times

Values
Commitment to contribute to the growth of the business and the development of the team.
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

General
To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Full time 37.5 Hours on a rota basis.

We also have Evening and Weekend work available between the hours of (5pm to 8pm Mon-Fri, 9-6 Sat and 10-6 Sunday)

Candidates would need to work a minimum of 21hrs.

Role Summary
 

This is an exciting opportunity within an expanding and dynamic department for a motivated, sales driven individual looking to work within the Hays Tour Operation. 
Dealing with our own agents the sales team focus on selling tailor made holidays and delivering first class customer service.

Main Responsibilities

• Creating and selling tailor-made travel packages.
• Delivering a first class customer service experience to all customers, obtaining repeat business.
• Ability to work towards individual and team sales targets.
• Good accuracy and numerical skills.
• Attending training workshops and supplier visits, including overseas educational visits.

Qualifications & Experience

·      Previous sales experience with proven track record

Customer Service

·         Deliver exceptional customer service to all people

Skills

·         Excellent organisational skills

·         Attention to detail and high levels of accuracy

·         Strong administration skills with excellent time management skills

Team Work

·         Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team

·         Ability to work effectively with people from diverse backgrounds

Communication

·         Excellent verbal and written communication skills

·         Ability to liaise with staff at all levels

·         Effective motivational skills and the ability to remain positive and professional at all times

Values

·         Commitment to contribute to the growth of the business and the development of the team.

·         Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

General

• To undertake any other duties that fall into the job criteria
• To conform with all company policies and procedures including Health & Safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Full time 37.5 Hours on a rota basis.

We also have Evening and Weekend work available between the hours of (5pm to 8pm Mon-Fri, 9-6 Sat and 10-6 Sunday)

Candidates would need to work a minimum of 21hrs.

Role Summary
This is an exciting opportunity within an expanding and dynamic department for a motivated, sales driven individual looking to work within the Hays Tour Operation. Dealing with our own agents the sales team focus on selling tailor made holidays and delivering first class customer service.

Main Responsibilities
Creating and selling tailor-made travel packages.
Delivering a first class customer service experience to all customers, obtaining repeat business.
Ability to work towards individual and team sales targets.
Good accuracy and numerical skills.
Attending training workshops and supplier visits, including overseas educational visits.

Qualifications & Experience
Previous sales experience with proven track record

Customer Service
Deliver exceptional customer service to all people

Skills

Excellent organisational skills
Attention to detail and high levels of accuracy
Strong administration skills with excellent time management skills

Team Work
Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds

Communication
Excellent verbal and written communication skills
Ability to liaise with staff at all levels
Effective motivational skills and the ability to remain positive and professional at all times
Values
Commitment to contribute to the growth of the business and the development of the team
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

General
To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Full time 37.5 Hours on a rota basis.

We also have Evening and Weekend work available between the hours of (5pm to 8pm Mon-Fri, 9-6 Sat and 10-6 Sunday)

Candidates would need to work a minimum of 21hrs.

Competences / Qualifications   

Excellent, organisational and administration skills  

Provision of excellent customer service   

Accuracy and  excellent attention to detail          

Ability to work to strict deadlines             

Ability to prioritise and multi task.  

Travel booking systems experience preferred ( e.g. Itour, Isell, direct supplier websites, Galileo)             

Work as part of a team and individual  

Flexibility to suit needs of the business  

Specific Duties   

• Handling high volume of incoming chats
• Dealing with general booking queries  
• Converting existing enquiries into confirmed bookings & repricing existing product offers
• Administering the bookings in a professional manner and within given timescales
• Meet any productivity / target expectations
• Promoting use of live chat internally and externally  
• Booking Audits  
• Producing bespoke itinerary requests

General  

•       To undertake any other duties that may fall into the job criteria

Hours: 37.5 per week (Monday to Friday 9:00 - 17:30)

This exciting opportunity is available within a busy finance department at Hays Travel’s Head Office in Sunderland.

The role is an integral part of the existing Exceptions and Audit team and will involve reviewing transactions within our selling systems and assisting the Audit Team Supervisor and or Manager in analysing and reporting their findings.

This is an excellent opportunity for anyone looking to work in a fast moving finance department within the Travel industry.

Competences / Qualifications

• Ability to prioritize to ensure deadlines are met
• Good working knowledge of Microsoft Word and Excel
• Excellent administration and time management skills
• A team player with an enthusiastic approach
• Excellent communication skills in order to liaise with branch staff, members and internal departments
• Excellent attention to detail
• Being consistent

Specific Duties

• Ensuring Supplier Failure Cover (SFC) & Cruise Protection Cover (CPC) Insurance has been loaded to applicable bookings in line with  company policy and procedures
• Ensure compliance in line with Package Travel Regulations
• Producing monthly summaries detailing review findings
• Travel Insurance audit
• Intercompany accounts audit
• Monitoring of outstanding balances and insufficient funds
• Any other duties/reports that fall within the department
• Highlight discrepancies/concerns and or risk to Supervisor/Manager where branches  are being non-compliant
• Participate in other ad-hoc duties or prepare ad-hoc information where required

37.5 hours per week (Monday – Friday, 9.00am – 5.30pm) Saturday & Bank holiday helpdesk (rota) 9.00am – 5.00pm

Role Summary

Foreign Currency is offered in all Hays Travel retail branches, a selection of Independence Group members and a selection of other travel agencies throughout the UK. There are currently over 700 shops in the UK.

The Foreign Exchange Helpdesk provides telephone support to all branches in relation to the day-to-day running of the foreign exchange bureau.

Key Responsibilities

· Answer helpdesk calls and resolve branch queries

· Cash Holdings and banking analysis

· Confirm receipt of branch FX deliveries

· Petty Cash float replenishment

· User ID maintenance

· FX Order repairs

· Weekend user passwords (

· Stock Reconciliation

· AML Transaction Review

· Branch transfers/Cash carrying limits

· Sanctions list updates & customer checks

· Currency List & Minimum Denomination Guide

· Price Matches

Competencies Required

· Exceptional Customer service

· Team player

· Manage and prioritise workload

· Ability to work to tight deadlines and use your own initiative

· Motivational and development skills

· Encouraging working attitude and the desire to put forward and implement positive changes to working practices as desired

Technical Skills Required

· Strong working knowledge of Microsoft Word and Excel with the ability to utilise its key functionalities

· Strong attention to detail and accuracy

· File management skills

· Web navigation skills

Qualifications/Experience Required

· Experience of working with foreign exchange is preferred but not essential

General

· To undertake any other duties that may fall into the job criteria

· To conform with all company policies and procedures including Health and Safety

· To treat all employees, customer and suppliers with dignity and respect

· This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

37.5 Hours per week

Role Summary

The aim of this role is to pro-actively manage and develop existing/new supplier relationships to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.

Key Responsibilities

·         Negotiate commercial terms with suppliers to ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.

·         Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers. 

·         Meet with suppliers to build and maintain supplier relationships.

·         Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings.

·         Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.

·         Raise sponsorship funds from suppliers for Hays and Independence Group Conferences.

·         Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.

·         Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained

·         Gain full understanding of the different trading divisions within the group and their working practices

·         Schedule and complete one to one sessions and appraisals for direct reports in line with company policy.  Provide necessary feedback to manager

·         Support the management of the day-to-day operation of the department.

·         Providing exceptional customer service at all times.

·         Willingness to participate in and deliver training appropriate to own development.

·         Effectively perform administrative duties.

·         Participate in ad-hoc duties or prepare ad-hoc information where required  

Technical Skills Required

·           IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools

·         File management skills

·         Web navigation skills

·         E-mail management skills

Qualifications / Experience Required

·           Previous travel industry experience ideally within a commercial role.

·           Excellent travel product knowledge

Competencies Required

• Excellent communication, persuasive negotiation and influencing skills
• Highly motivated, confident and committed
• Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
• Strong stakeholder engagement skills
• Relationship management
• Exceptional interpersonal and teamwork skills
• A real passion for delivering consistent, exceptional customer service
• Results focused
• Strong commercial skills and awareness
• Well organised and able to manage a range of responsibilities, prioritising tasks as required
• Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
• Excellent knowledge of the travel industry.
• Ability to work towards individual and team sales targets
• Good accuracy and numerical skills

General

·           To undertake any other duties that may fall into the job criteria

·           To conform with all company policies and procedures including Health and Safety

·           To treat all employees, customers and suppliers with dignity and respect

·           This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

37.5 Hours per week

Role Summary

To support the Cruise Commercial Manager in ensuring a competitive product offering that is effectively marketed.

To assist in the general co-ordination of product in both an online and offline environment. This is be achieved by working with the Cruise Commercial Manager, Hays Beds, Hays Transfers, 3rd Party Suppliers and Airline suppliers and putting the resulting product to market with effective communication with the sales and marketing teams.

Key Responsibilities / Responsible for

·         Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers. 

·         Responsible for the sourcing and pricing of cruise Product from both a retail and Hays Tour Operating perspective. This product will be used in marketing mediums including, but not limited to:

o    Brochures

o    Deal of the Fortnight

o    POS

o    Social Media

o    Online Campaigns e.g. Travelzoo

o    Direct Mailers

o    E-shots

o    Website

o    Press

o    Billboards

o    Radio

o    TV

        This includes the sourcing of up to date and relevant imagery to be used in all mediums

·         Maintain the Hays Cruise website, and use Google Analytics and reporting systems to understand what is working well

·         Support and assist the Sales and Support teams with queries on marketed product and general supplier questions

·         Familiarisation of internal and external land and airline suppliers to gain an understanding of their strongest campaigns or offers to ensure the best product is selected

·         Completion of competitor analysis to understand where we have the strongest HTOL offers, and to identify product gaps, feeding back findings to the Cruise Commercial Manager.

·         Following Marketing and Creative request procedures to ensure exposure of product

·         Production of Facebook offers for Long haul

·         Weekly Travelzoo analysis to check competitors and ensure all offers are up to date and competitive

·         Sourcing specific offers for any cruise Direct Mailers

·         Completing Booking Audits on a daily basis to report on how many bookings are going through HTOL and other cruise competitors

·         Any additional ad-hoc duties 

Competencies / Qualifications

·         Good customer service skills

·         Good product knowledge

·         IT literate and a competent user of Microsoft Word, Excel, Outlook, and in-house systems

·         Ability to prioritise workload and work to deadlines, including a high attention to detail

·         Ability to work within a team

·         Ability to work under own initiative

·         Good organisational skills

·         Effective communicator

·         Have a positive, proactive approach to problem solving

·         Ability to adapt quickly to new situations due to the fast paced, dynamic and varied nature of the department and role.

General

·           To undertake any other duties that may fall into the job criteria

·           To conform with all company policies and procedures including Health and Safety

·           To treat all employees, customer and suppliers with dignity and respect

·           This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Full time 37.5 Hours on a rota basis.

We also have Evening and Weekend work available between the hours of (5pm to 8pm Mon-Fri, 9-6 Sat and 10-6 Sunday)

Candidates would need to work a minimum of 21hrs.

Role Summary

This is an exciting opportunity within an expanding and dynamic department for a
motivated, sales driven individual looking to work within the Hays Tour Operation.
Dealing directly with our own agents and Australia & New Zealand sales team focus
on selling tailor-made holidays and delivering first class customer service.

Key Responsibilities

 Creating and selling tailor made travel packages.
 Delivering a first class customer service experience to all customers, obtaining
repeat business
 Ability to work towards individual and team sales targets.
 Good accuracy and numerical skills.
 Attending consumer shows to promote our in-house product/department.
 Attending training workshops and supplier visits, including overseas
educational visits
Competencies Required
 Excellent organisational skills
 Attention to detail and high levels of accuracy
 Strong administration skills with excellent time management skills

Qualifications / Experience Required

 Sales experience

General
 To undertake any other duties that may fall into the job criteria
 To conform with all company policies and procedures including Health and
Safety
 To treat all employees, customers and suppliers with dignity and respect
 This job description is not intended as an exhaustive list of all duties and
responsibilities of the post but simply reflects the key areas involved

Hours: 21 hours Per week minimum – Mon – Fri 5pm-8pm , Saturday 9am-6pm, Sunday 10am – 6pm.

Role Summary

Agent Support is an operational team which receives incoming calls from agents, overseas suppliers, customers needing assistance in resort and other head office teams. In this role you will handle high volumes of incoming calls, emails and live chat enquiries, ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Key Responsibilities

• Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers
• General booking questions (can you travel alone under 18yrs, do you need to be a UK citizen, a question relating to accommodation not covered in description etc.)
• Booking Failures HTOL, Hays Beds, Hays Transfers
• Adding special request/special assistance
• Booking amendments HTOL, Hays Beds, Hays Transfers
• Booking Cancellations HTOL, Hays Beds, Hays Transfers
• Documentation requests
• Airport and In-resort calls
• HTOL Price matches
• 24hr emergency assistance (on call scheduling manned by management team)

Competencies Required

• Good organisational skills and attention to detail
• Good understanding of in-house products and our suppliers
• Good understanding of in-house and external supplier systems
• Attention to detail and high levels of accuracy
• Ability to gain knowledge and use systems as needed for varying aspects of role

Qualifications / Experience Required

• Experience of working in a fast paced service role

• Previous travel industry experience is preferred but not essential

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our two-year management programme is your opportunity, as a recent graduate (or Master’s graduate), to help shape the future of Hays Travel, whilst gaining specialist experience in a range of operational functions such as Finance, Commercial, Human Resources, Training, Marketing and IT.

In the world today, graduates like you, use their knowledge and enthusiasm to drive projects that will make a difference to companies like Hays Travel.

The programme will see you working in key business areas to suit your skills and the needs of the business. You will be given the opportunity to acquire technical expertise whilst contributing to the operational delivery of the department. By experiencing more of our organisation, you will become a more rounded professional, ready for an extraordinary career.

Students and graduates must achieve at least a 2:1 in their degree, post graduate or masters in any subject and have completed their course within the last three years.

 BUILDING RELATIONSHIPS AND LEADERSHIP

You will be placed within several departments, working with others across the organisation. This will require you to build relationships at all levels and demonstrate strong communication and interpersonal skills.

CURIOSITY AND CRITICAL THINKING

We are looking for graduates who are keen to get to grips with a range of different challenges, find out the detail of how each team works and bring a fresh perspective to everything we do.

INITIATIVE AND DRIVE

You will demonstrate ability for achieving or surpassing results against an internal or external standard of excellence. You need to show a passion for improving the delivery of services with a commitment to continuous improvement.

FLEXIBILITY AND ADAPTABILITY

During the programme, you will be engaged in a number of roles, therefore you will need to be adaptable, for instance, having a good attention to detail but also the ability to see the bigger picture.

FOCUS ON DELIVERING RESULTS

Whether you will be working purely on an internal or a public-facing project, you should be able to make decisions, solve problems and see a job all the way through to completion.

 THE RECRUITMENT PROCESS

We will invite CV’s and information on your actual or predicted degree grade along with a covering letter of no more than 500 words that will address the following question:

If you were successful in joining the Hays Travel Management Graduate Programme, how would you put your academic knowledge into practice to contribute to the organisation’s continued business success?

Please e-mail the above to graduate.recruitment@hays-travel.co.uk with a subject heading of ‘Management Graduate Application’.

The closing date for applications is Friday 31 January 2020 at 5.30pm

Please contact the Recruitment Team on 0191 8148098 for further information and advice.

Job Title – B2B Sales Manager – Business Travel

Department – B2B Sales

Reporting to – Head of B2B Sales

Hours – 37.5 hours per week, Monday – Friday, 9.00am – 5.30pm (evening and weekend work may be required)

Location – Based in Sunderland

Role Summary

This role will involve selling Hays Business Travel solutions to businesses with corporate travel and MICE requirements.  The primary focus of the role will be to identify new business travel sales opportunities, generating a pipeline and converting sales to bring new customers.  There will be some account management to ensure that customers recruited are receiving MI regularly, that services sold are being delivered to the required standard and that any additional products/services available are proactively offered.

Key Responsibilities

·           Development and management of a new business pipeline

·           Delivers against sales targets and plans actions to achieve KPI’s

·           Work with the business travel reservations team to ensure that customer’s requirements are delivered

·           Analyse sales performance against plan

·           Preparation of sales performance reports and pipeline activity

·           Supporting the Head of B2B sales on a day to day basis

Competencies Required

·         Exceptional communication and relationship building skills at all levels

·         Strong business travel sales and product knowledge

·         Excellent customer service skills with a focus to build long-term relationships

·         Self-motivated and highly organised

·         Strong working knowledge of Microsoft Word and Excel with the ability to utilise its key functionalities

·         Ability to demonstrate strong attention to detail and accuracy

·         Able to problem solve effectively and have a pro-active approach towards this

·         Enthusiastic, confident and positive attitude with the commitment to contribute to the growth of the business

Technical Skills Required

·         IT literate and a competent user of Microsoft Word, Excel and Powerpoint

·         GDS and other business travel systems knowledge desirable

Qualifications/Experience Required

·         Minimum of 2 years business travel sales experience

·         Experience in successfully generating B2B sales

General

·           To undertake any other duties that may fall into the job criteria

·           To conform with all company policies and procedures including Health and Safety

·           To treat all employees, customer and suppliers with dignity and respect

·           This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Job Title: Contract & Vendor Assistant

Department: Management Accounts

Reporting to Group Financial Controller

Hours: 37.5 hours per week (Monday to Friday, 9.00am – 5.30pm)

Role Summary

A varied role, working within the Management Accounts team, the Contract & Vendor Assistant is responsible for the negotiation of Agency agreements of HTOL, HTPL, Hays Travel, Hays Beds and Hays Transfers in order to support the enhancement of our internal product range, and that of our branches.

Key Responsibilities

• Review and negotiation of agency agreements & PLI for new HTOL, HTPL, Hays Travel, Hays Beds and Hays Transfers
• Maintenance of existing suppliers’ HTOL, HTPL, Hays Travel, Hays Beds and Hays Transfers agreements & PLI coverage
• Completion of supplier system setups within Isell, iTour, Hays Beds, Hays Transfers, CRM, Travcom and NAV systems
• Maintenance of supplier systems including Isell, iTour, Hays Beds, Hays Transfers, CRM, Travcom and NAV systems
•  
• General Queries
• Any additional ad-hoc duties

Competencies/Qualifications/Experience Required

• Excellent communication and negotiation skills
• Excellent company knowledge
• IT literate and a competent user of Microsoft Word, Excel, all front end systems, CRM and NAV
• Strong ability to prioritise workload and work to deadlines
• Strong organisational skills
• Strong attention to detail
• Ability to work as part of a team in a dynamic and very fast moving department
• A strong and effective communicator

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Overview
The Training department is responsible for training solutions to meet business needs and the
Development needs of all staff from Apprentice level to Senior Management. This is a fast paced
Environment that provides a challenging and rewarding role to those who work within it.
Role Summary
A great opportunity has arisen to join the Head Office Training Team.
The role will be to support a cohort of apprentices through their apprenticeship programme and assist in delivering our internal training programmes from apprentice to managers and take a key role in staff development.
 Main Responsibilities
 Complete well structured, engaging and motivational assessment visits
 Agree Smart targets to support, stretch and challenge all learners and learning needs
 Ensure all assessment documents are completed, recorded and stored securely
 Monitor achievement and retention rates and act accordingly where there are areas of development
 Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
 Exceptional Time Management and Organisational skills
 Evaluate the effectiveness of current training programmes and processes and suggest any improvements.
 Knowledge and a high level of competency with department and company technology
 Be able to self-reflect; seek out and take part in continuous professional development activities
 Deliver our internal training programmes to staff of all levels
 Provide exceptional customer service at all times
 General
 To undertake any other duties that may fall into the job criteria
 To conform with all company policies and procedures including health and safety
 To treat all employees, customers and suppliers with integrity and respect

Overview

The Training department is responsible for training solutions to meet business needs and the

Development needs of all staff from Apprentice level to Senior Management. This is a fast paced

Environment that provides a challenging and rewarding role to those who work within it.

Role Summary

A great opportunity has arisen to join the Head Office Training Team.

The role will be to assist in delivering our internal training programmes from apprentice to managers and take a key role in the development of training.

• Main Responsibilities
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management and Organisational skills
• Effectively communicate and positively promote organisational changes
• Evaluate the effectiveness of current training programmes and processes and suggest any improvements.
• Knowledge  and a high level of competency with department and company technology
• Assist in the research, preparation and writing of new training programmes including E learning modules.
• Be able to self-reflect and identify areas for personal development
• Deliver our internal training programmes to staff of all levels
• Support new and existing managers in branch with the structure of the day
• Support, develop and assess apprentices throughout their learning journey
• Develop and maintain existing and new systems
• Provide exceptional customer service at all times

• General
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with integrity and respect

PERSON SPECIFICATION

Job Role:  

Location:  

Overview

The Training department is responsible for training solutions to meet business needs and the

Development needs of all staff from Apprentice level to Senior Management. This is a fast paced

Environment that provides a challenging and rewarding role to those who work within it.

Role Summary

A great opportunity has arisen to join the Head Office Training Team.

The role will be to assist in delivering our internal training programmes from apprentice to managers and take a key role in the development of training.

• Main Responsibilities
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management and Organisational skills
• Effectively communicate and positively promote organisational changes
• Evaluate the effectiveness of current training programmes and processes and suggest any improvements.
• Knowledge  and a high level of competency with department and company technology
• Assist in the research, preparation and writing of new training programmes including E learning modules.
• Be able to self-reflect and identify areas for personal development
• Deliver our internal training programmes to staff of all levels
• Support new and existing managers in branch with the structure of the day
• Support, develop and assess apprentices throughout their learning journey
• Develop and maintain existing and new systems
• Provide exceptional customer service at all times

• General
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with integrity and respect

PERSON SPECIFICATION

Job Role:  

Location:  

Overview

The Training department is responsible for training solutions to meet business needs and the

Development needs of all staff from Apprentice level to Senior Management. This is a fast paced

Environment that provides a challenging and rewarding role to those who work within it.

Role Summary

A great opportunity has arisen to join the Head Office Training Team.

The role will be to assist in delivering our internal training programmes from apprentice to managers and take a key role in the development of training.

• Main Responsibilities
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management and Organisational skills
• Effectively communicate and positively promote organisational changes
• Evaluate the effectiveness of current training programmes and processes and suggest any improvements.
• Knowledge  and a high level of competency with department and company technology
• Assist in the research, preparation and writing of new training programmes including E learning modules.
• Be able to self-reflect and identify areas for personal development
• Deliver our internal training programmes to staff of all levels
• Support new and existing managers in branch with the structure of the day
• Support, develop and assess apprentices throughout their learning journey
• Develop and maintain existing and new systems
• Provide exceptional customer service at all times

• General
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with integrity and respect

PERSON SPECIFICATION

Job Role:  

Location:  

South Ferndown – Head Office 

37.5 per week (Mon-Fri)

Responsible for
Providing general administration support to the Human Resources Team. The Human Resources Department consists of all Human Resources and also Health and Safety. The successful candidate will be responsible for the duties within Human Resources, however on occasions maybe required to assist with Health and Safety department.
The department is strongly focused towards providing a professional and supportive service both internally and externally.
The Human Resources Department is highly confidential and the successful candidate would give assurance that confidentiality is maintained at all times to ensure compliance with GDPR.

Competences / Qualifications
 Excellent administration skills with a keen eye on attention to detail.
 IT literate and a competent user of Word and Excel as basic, as well as HR and in-house systems.
 Experience of all written communication specifically emails, letters and data to an exception quality of excellence
 Ability to organise and prioritise workload and work to deadlines either on their own or in a team
 Ability to work as part of a team in a dynamic and vibrant department
 A strong and effective communicator with the ability to liaise with all levels of staff

Specific Duties
 Entering confidential data onto various spreadsheets and systems
 Both written and verbal communication with all employees and any other internal or external contacts
 Arrange and co-ordinate and prepare for meetings as requested
 General administration duties, specifically confidential and sensitive data, daily post etc
 Ensuring all paperwork is administered in a timely manner and collated in line with company and departmental procedures
 Develop own skills utilising Hays Travel resources and learning situations
 To work as part of the team and to contribute to the achievement of its overall objectives
 Support Human Resources Officer and attend any formal meetings as and when
 Flexible in the location, due to the nature of the role
 Any other duties as deemed necessary to fulfil the post
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.