Contact Us

By telephone

To make a new booking please call: 0800 408 4048

To find your nearest Hays Travel retail branch contact number Click here

If you have made a booking over the telephone or on our website and have a pre travel query please contact our Customer Services team on 03330339985, please make sure you have your booking reference ready for your call to be answered.

By post

If you have made a booking through a Hays Travel retail branch please Click here to locate their postal address

If you need to contact us in writing for all other bookings, please send your correspondence to:

Hays Travel Ltd,
Gilbridge House,
Keel Square,
Sunderland,
Tyne and Wear,
SR1 3HA

By email

To find your nearest Hays Travel retail branch email address, Click here

If you have made a booking over the telephone or via our website and have a pre travel query please email customer.services@hays-travel.co.uk

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 6 days a week, Monday to Friday 8am - 8pm, Saturday 9am - 6pm and Sunday Closed.